Every review becomes reputation.

Replies in your brand's tone of voice, checked by our team. And every month a clear picture of what your customers are saying and what is worth fixing. The result is a Google profile that gets you found and gets you chosen.

See how your profile looks, for free

example

Sarah M.

Google review, yesterday

★★★★★

Amazing place, lovely staff. We'll be back with friends for sure.

Owner's reply, this morning

Thank you Sarah, glad you had a great time. See you soon, there's always room for friends.

Answered in your brand's tone

80%

choose who replies

How many say they would pick a business that replies to all of its reviews.

100%

your time stays yours

Replyard replies, measures and tells you what to fix. You run the business.

24/7

replies every day

Nights and holidays included. By hand, that review waits until Monday.

The 80% is what 1,002 US consumers told BrightLocal in its February 2026 survey. It is not a Replyard result.

Why now, not next year

Your competitors are already replying. Every month their profile fills up with replies and stars, and yours stays exactly where it is.

People read your reviews before they walk in

Your Google profile is the first thing they see. Before your website, before your storefront.

Now the AI reads them too

Ask ChatGPT or Gemini where to go and the answer comes from your profile. A living profile gets recommended.

A silent profile looks closed

Unanswered reviews say nobody's home. And the customer goes next door.

Replyard does not just reply. Replyard builds your reputation.

Every review comes in, every reply goes out in your brand's tone. And month after month you know what people say about you and what to fix.

01 Replies

Every review gets its reply, in your brand's tone of voice.

Positive ones go out every day, checked by our team. Critical ones stay put until you say yes.

02 Measures

You know where your profile stands, with a number.

How many reviews have a reply, how many are waiting, how long you take. You see it on day one and every month after.

03 Understands

You know what your customers are really saying.

The words that keep coming back: what they love, what they ask for, what is off. If something shows up in ten reviews it is not one difficult customer, it is something to fix.

04 Tells you what to do

Every month, three things to put your hands on.

What to keep, what to fix, who to reply to. A report you read in two minutes and bring to the staff meeting.

They choose you before they call

Today your customer does not scroll the map any more: they ask an assistant where to go. Replyard works so that the answer says your name.

Hotels and hospitality

Restaurants and bars

Beauty, dental and medical

Hotels and B&Bs Restaurants Bars and cafés Hair and beauty Dental and medical practices Shops

Only the tone changes. A hotel does not answer like a pizzeria, and the tone of voice is the one you set.

How Replyard works

We study your business and your brand

Before a single reply gets written, we read you. How you talk to your customers, what they always ask, what sets you apart from the place two streets away. No two businesses answer the same way, and yours will not be the exception.

We build your tone of voice and your rules

From there your tone of voice takes shape, not a template with your name on it. Your words, your rules, your nos. You decide what goes out on its own and what waits for your green light.

Every month you see what they say and what to fix

Then it runs, and it gets better as it goes. Every month you get the picture of your reviews: what keeps coming back, what people genuinely like, what is worth fixing. Your profile works while you work.

Your customer writes in their language. The reply comes out in it.

Not a translation from Italian. The reply is written in the language of the review, and it picks up what the customer actually said.

Deutsch

“Sehr freundliches Personal, der Apfelkuchen war frisch gebacken. Samstags ist es leider sehr voll.”

ReplyVielen Dank! Der Apfelkuchen kommt jeden Morgen frisch aus dem Ofen. Samstags wird es bei uns wirklich voll. Reservieren Sie gern vorab, dann halten wir Ihnen einen Tisch frei.

Français

« Accueil très chaleureux et le plat du jour était excellent. Service un peu lent le samedi soir. »

ReplyMerci beaucoup ! Le plat du jour change chaque matin selon le marché. Le samedi soir la salle est pleine : réservez et nous vous garderons une table.

Español

«Me atendieron a la hora exacta y el corte quedó perfecto. Volveré seguro.»

Reply¡Gracias! Trabajamos solo con cita para que nadie espere. Te esperamos en la próxima.

In Berlin, Lyon or Madrid? It works the same.

The service is not tied to Italy. Wherever your business is, the reply is written in the language your customer used: a review in German gets an answer written in German, not translated from Italian. And it goes through our check before it goes live.

2 months free

Prices exclude VAT. No activation fee.

Launch offer closes on 30 November

00days

00hours

00min

00sec

Basic

49€/ month

Get the audit

Only1Google profile

every dayreplies published

One voice, yours, on every review
Critical reviews wait for your approval
Monthly report on what people say
Setup included, no commitment

Growth

~~99 €~~49€/ month

Promo offerfirst 3 months, then 99 € a month

Get the audit

up to5Google profiles

every dayreplies published

Everything in Basic
The same voice across every location
One report comparing your locations
Priority on critical reviews

Advanced

199€/ month

Get the audit

up to15Google profiles

every dayreplies published

Everything in Growth
A named contact
Report by brand and by location

Enterprise

Custom

Let's talk

over15Google profiles

every dayreplies published

Everything in Advanced
Custom rules and approvals
Dedicated terms and billing

Find out for free how many reviews you left unanswered

Leave your business name
We read your Google profile
In 48 hours you get the count of silent reviews
If you like it, lock one of the 100 spots at 49 €

Questions people actually ask

Why does replying to Google reviews matter?

Because the reply is read by people who have not decided yet. A customer comparing three businesses reads how the owner reacts, not just the star rating. A profile where the owner answers every review looks open and attended; one where nobody answers looks abandoned, even with good ratings. Google itself tells business owners to reply to reviews, and replies are one of the few things about your profile you fully control.

Do replies help me appear higher on Google Maps?

Replies are not a magic ranking switch, and anyone promising first place is lying. What they do is feed the profile with fresh, relevant text tied to your services and your area, and keep the profile active. Google has stated that review quantity, score and activity contribute to local ranking. Replying is the part of that you can act on every day without waiting for customers.

Why do replies matter now that people ask ChatGPT for advice?

Because assistants answer questions like \u201cwhere should I eat tonight\u201d by reading the same public sources, reviews included. They summarise what is written about you, and the owner replies are part of that text. A business that answers explains itself in its own words; a silent one is described only by whoever complained loudest. As more people ask an assistant instead of scrolling a map, what your profile says about you decides whether you get mentioned at all.

What happens to a one-star review?

Nothing goes online by itself. On a one or two star review the reply gets written, comes to you and stays there until you say yes: if you do not answer, nothing is published. A wrong reply to an angry customer does more damage than silence, so that is the one case where you decide, every time.

What do I have to do?

You give access to your Google profile once, and answer a few questions about how you speak to customers. After that you do nothing: replies go out every day and once a month you receive a report on what came in, what we answered and what keeps coming up.

Do you reply in the language of the review?

Yes. A review written in German gets an answer in German, written in German, not translated from another language. This is why the service works the same for a business in Berlin, Lyon or Madrid.