Replyard
Automated review management for Google Business Profile

Your Google reviews, answered every day.

Written in your voice by our AI, with a person on every review that matters. You do nothing.

See how your profile looks, for free
Unanswered
S
Sarah M.
Google review · 3 days ago
★★★★★

Amazing place, lovely staff. We'll be back with friends for sure.

Owner's reply · today

Thank you Sarah, glad you had a great time. See you soon, there's always room for friends.

Replyard, in your voice
+12%
more reviews
How many more come in, on average, once a business starts replying.
+0,12
stars on average
How much the average rating goes up, again on average.
0h
of your time
What it costs you every month. We read, write and publish.

The first two figures were measured on hotels that started replying to their reviews. Study published in Marketing Science, 2017. Nobody can guarantee you the same result.

Why now, not next year

People read your reviews before they walk in

Your Google profile is the first thing they see. Before your website, before your storefront.

Now the AI reads them too

Ask ChatGPT or Gemini where to go and the answer comes from your profile. A living profile gets recommended.

A silent profile looks closed

Unanswered reviews say nobody's home. And the customer goes next door.

Replying is the starting point. Being chosen is the result.

Every review carries the words your customers use to look for you: the dish, the neighbourhood, the problem you solved. Every reply puts those words back on your profile, and that profile is what Google and the assistants read when someone asks where to go.

9h0h

Your time comes back

Writing a decent reply takes about ten minutes between reading it, thinking and not getting the tone wrong. On fifty pending reviews that is almost two working days. We do all of them and you open nothing.

Ten minutes per reply is what it takes when you write them by hand.

0100%

A profile that looks alive

Someone checking you out sees a profile where the owner answers everyone, not one where the last reply is two years old. That is the difference between a place that is looked after and one that looks shut, and people notice it before they read the rating.

Share of your reviews that carry a reply.

You get found more

Every reply adds fresh text about your dishes, your services, your area. Google has stated that review activity counts towards local ranking, and the assistants that recommend where to go read those same words.

Nobody can promise you a position. Anyone who does is lying.

For businesses that want to be chosen before anyone calls

Bars and restaurants
Shops
Personal services
Restaurants Bars and cafés Hotels and B&Bs Shops Hair and beauty Dental and medical practices Gyms Garages and dealerships Professional firms Estate agents

If you have a Google profile and customers who write, the service is the same. Only the tone changes: a dentist does not answer like a pizzeria, and we set the voice on yours.

What we do for you

1

We read

Every new review on your profile, every day.

2

We reply in your voice

Our AI writes in your tone, your words, your style. A person checks every review that matters.

3

We call you on 1-star reviews

Critical reviews never go live on their own. Plus a monthly report read by a human.

Your customer writes in their language. We answer in it.

Not a translation from Italian. The reply is written in the language of the review, and it picks up what the customer actually said.

Deutsch
“Sehr freundliches Personal, der Apfelkuchen war frisch gebacken. Samstags ist es leider sehr voll.”
ReplyVielen Dank! Der Apfelkuchen kommt jeden Morgen frisch aus dem Ofen. Samstags wird es bei uns wirklich voll. Reservieren Sie gern vorab, dann halten wir Ihnen einen Tisch frei.
Français
« Accueil très chaleureux et le plat du jour était excellent. Service un peu lent le samedi soir. »
ReplyMerci beaucoup ! Le plat du jour change chaque matin selon le marché. Le samedi soir la salle est pleine : réservez et nous vous garderons une table.
Español
«Me atendieron a la hora exacta y el corte quedó perfecto. Volveré seguro.»
Reply¡Gracias! Trabajamos solo con cita para que nadie espere. Te esperamos en la próxima.

In Berlin, Lyon or Madrid? It works the same.

The service is not tied to Italy. Wherever your business is, we answer in the language your customer wrote in, and a person reads the reviews that matter before anything goes live.

Launch price · until October 15
99 €49€ / month
for the first 3 months, price locked
Only 100 spots
Launch offer ends in
00days
00hours
00min
00sec
Then 99 € a month. Cancel anytime.
Grab your spot

You are not risking anything by trying

You will not find customer quotes on this page, because we do not have enough of them yet to be honest about it. We would rather say so, and show you what happens if it does not work out.

Paghi quando partiamo

No deposit, no setup fee. The first charge is the day replies start going out.

Esci con una email

No contract and no notice. A month already started is not refunded, and it is written in the refunds page.

Le risposte restano tue

Published on your profile, in your name. You can change or delete any of them, and revoke our access in two clicks.

C'è una società dietro

Not an anonymous app. An Italian company in Rome, active since 2016, named on every document you sign.

Find out for free how many reviews you left unanswered

  • Leave your business name
  • We read your Google profile
  • In 48 hours you get the count of silent reviews
  • If you like it, lock one of the 100 spots at 49 €
See the launch offer
No payment now. We'll contact you. Your data stays with us, we never share it.

Questions people actually ask

Why does replying to Google reviews matter?
Because the reply is read by people who have not decided yet. A customer comparing three businesses reads how the owner reacts, not just the star rating. A profile where the owner answers every review looks open and attended; one where nobody answers looks abandoned, even with good ratings. Google itself tells business owners to reply to reviews, and replies are one of the few things about your profile you fully control.
Do replies help me appear higher on Google Maps?
Replies are not a magic ranking switch, and anyone promising first place is lying. What they do is feed the profile with fresh, relevant text tied to your services and your area, and keep the profile active. Google has stated that review quantity, score and activity contribute to local ranking. Replying is the part of that you can act on every day without waiting for customers.
Why do replies matter now that people ask ChatGPT for advice?
Because assistants answer questions like \u201cwhere should I eat tonight\u201d by reading the same public sources, reviews included. They summarise what is written about you, and the owner replies are part of that text. A business that answers explains itself in its own words; a silent one is described only by whoever complained loudest. As more people ask an assistant instead of scrolling a map, what your profile says about you decides whether you get mentioned at all.
What happens to a one-star review?
Nothing goes online by itself. A critical review is read by a person, and we contact you before publishing anything. A wrong reply to an angry customer does more damage than silence, so that is the one case we never automate.
What do I have to do?
You give access to your Google profile once, and answer a few questions about how you speak to customers. After that you do nothing: replies go out every day and once a month you receive a report on what came in, what we answered and what keeps coming up.
Do you reply in the language of the review?
Yes. A review written in German gets an answer in German, written in German, not translated from another language. This is why the service works the same for a business in Berlin, Lyon or Madrid.
Launch price 49 € 99 € a month 100 spots available -- Grab your spot